General Terms of Trade


  1. The party placing the order (“the customer”) expressly acknowledges that the following terms and conditions shall apply to the contract between us (“the suppliers”) and the customer to the exclusion of any other terms. No variation of these terms shall be effective unless the same is in writing and signed by or on behalf of the supplier, Subject to the customer’s statutory rights.
  2. The final date of delivery and installation shall be agreed upon in advance. Save as specifically herein mentioned time for delivery shall not be of the essence. If it has been agreed that delivery shall be (the “on call”) the request therefore shall be placed not less than 3 weeks before the date desired by the customer.
  3. Requests for such final dates to be changed shall only be valid if at least twenty four hours notice thereof shall be given by the customer. Only one postponement of an installation appointment shall be permitted and no postponement shall be to a date more than one month after the original date. The costs of abortive journeys on agreed dates may be charged in accordance with the tariffs of the forwarding trade.
  4. In the event that the customer shall fail to provide us with access to the premises for the purpose of executing the order within eight weeks after the date originally agreed upon, we shall be entitled to fix a final time giving access and if access is not provided at such time, then we may refuse performance of the contract and claim damages.
  5. In the event we fail to execute the order within the agreed period or on such final date as may be pursuant to paragraph 3, the customer may make time of the essence and require performance of the contract within a set time, in default of which the customer shall be entitled to withdraw from the contract by notice in writing addressed to the supplier at its business address.
  6. In accordance with the Dream Kitchen Makeover Forth Ltd renovation method, the old kitchen parts will be removed and alterations will be undergone on the existing units. The customer hereby declares their consent to this.
  7. We undertake to remedy defects within a reasonable period or at our discretion to replace new parts delivered by us. The customer shall allow such repair works to be carried out on their premises or give access thereto for the purpose of collecting and dismounting of defective parts and subsequent return or reinstallation thereof or new parts.
  8. The supplier shall not be responsible for any indirect or consequential loss or damage unless caused by our negligence howsoever arising out of the delivery and installation work thereby agreed to be undertaken.
  9. Defects must be notified in writing as soon as possible after they have been discovered.
  10. Payment including any applicable value added tax shall be affected at the time of order and installation.
  11. The equipment of installation remains the property of Dream Kitchen Makeover Forth Ltd until payment is received in full.
  12. This contract cannot be cancelled due to all products being made to measure.
  13. Deposit payment protection. If we ask you for a deposit of more than £500 you will have the option to pay £1 by credit card and you will be protected under Section 75 of the Consumer Credit Act. Other payment methods, such as debit cards, BACS, etc do not extend the same protection.
  14. All installations carry a one year parts and labour warranty.
  15. Complaints Policy.    The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.  To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.  Our Procedure.  Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
  16. Ombudsman.  Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

*please request proof of receipt if posting